CEO, Lead Researcher and Editor, Mobi Publishing Ltd.
The COVID‐19 pandemic has caused major disruptions for workplaces, creating legal and practical challenges around working safely. An increasing number of tools (both web‐based and smartphone applications) are emerging to help employers address these changing expectations and move towards a ‘new normal’. These tools capture and analyse data in new ways to monitor employees and processes, some using more sophisticated artificial intelligence (AI) techniques. This presents an opportunity to interrogate the potentials and risks of using such applications in a wider context of decreasing public trust in digital and AI technology.
In this case study we focus on the Hygieia app as an example of such data‐driven tools. Blending theory and methods from different academic disciplines, we will critically evaluate the app’s features and explore user experiences during an ongoing trial in a workplace. The project will involve a rapid literature review on the ethical and lawful use of workplace monitoring tools, qualitative interviews with employers and employees, and critical analysis of app features. We aim to deepen understanding of how to maximise opportunities and minimise risks of using such tools, while building towards developing guidance and theory over the long‐term.
Call for Events is now open! We're supporting Members and Expert Fellows to lead activities that explore aspects of TIPS in the Digital Economy. We will help to organise the activity with up to £5,000 to cover the associated costs.